Backed for the long haul.

Our commitment to you.

Every product we sell is backed by a manufacturer warranty administered by our supply partners. We are here to be the bridge between you and that process — you never need to navigate it alone.

If something goes wrong, contact us first. We will handle it.

New hot tubs and swim spas.

The following warranty terms apply from the original date of delivery:

Extended warranty.

On selected models, extended warranty coverage may be available for electrical components (pumps, touchpads, control boxes, and plumbing). Where this applies, it will be clearly stated on the product listing. To maintain an extended warranty, an annual inspection is required; please contact us for details and pricing.

Any extended warranty includes both parts and labour.

Pre-owned hot tubs.

Pre-owned hot tubs are supplied with a 90-day parts and labour warranty from the date of delivery, covering sudden mechanical failure of the main components: pumps, electrical control packs, and topside control panels.

The following are not covered on pre-owned units: acrylic shell, water leaks, audio-visual equipment, lighting, covers, cover lifters, steps, cabinet panelling, air or water divert valves, jets, headrests, drain valves.

Air source heat pumps.

2-year warranty from the date of purchase.

Saunas.

2-year warranty on sauna heaters from the date of purchase.

Garden and outdoor furniture.

Our garden and outdoor furniture is covered by a 12-month warranty against manufacturing defects from the date of delivery, covering faults in materials or workmanship under normal domestic use.

This cover does not apply to normal wear, to fading or colour change from sun exposure, to rust or weather damage caused by leaving the furniture outdoors without the cover or storage the manufacturer recommends, or to damage from misuse, overloading or incorrect assembly. Cushions and covers are treated as consumable items and are covered for manufacturing faults only.

If something is wrong, contact us first at [email protected] with your order number and a photo of the issue, and we will put it right. This warranty is in addition to your statutory rights, set out below.

What is not covered under any warranty.

The following are excluded from all warranty coverage:

• Normal wear and tear.
• Damage caused by incorrect chemical use (including the use of chlorine tablets in acrylic hot tubs, which will void your warranty entirely).
• Improper electrical installation.
• Unauthorised modifications or repairs.
• Accidental damage, misuse, or neglect.
• Acts of God (storms, flooding, etc.).
• Commercial or holiday let use, unless otherwise agreed in writing.
• Any repairs attempted by anyone other than our authorised service partner.

Important conditions.

• This warranty is non-transferable and applies only to the original purchaser.
• The warranty begins on the date of delivery.
• The warranty is voided immediately if the product is transferred to a new owner, relocated outside the UK, or subjected to unauthorised modification or repair.
• To maintain validity, the product must be connected to a certified electrical supply by a qualified electrician and used in accordance with the manufacturer's owner manual.

How to make a claim.

Contact us in writing within 30 days of discovering a problem, with a copy of your original purchase confirmation indicating the date of purchase.

Email: [email protected]

We will assess your claim and arrange for inspection or repair as appropriate. We reserve the right to inspect the product before processing any warranty claim.

Service visits and call-out charges.

If your claim requires an engineer to attend, a call-out charge of £120 applies. Wherever possible we will try to resolve the issue with you remotely first, by phone, email, or video, as many concerns can be settled without a visit.

• Refundable. If the visit confirms a fault covered by this warranty or your statutory rights, the call-out charge is refunded, so you are never out of pocket for a genuine warranty fault.
• Payable. If the engineer finds no fault, or finds the problem was caused by accidental damage, misuse, incorrect installation, general wear and tear, or anything else excluded above, the call-out charge is payable by you.

This applies across our hot tubs, refurbished hot tubs, swim spas, saunas, and ice baths. We will always confirm the charge with you before arranging a visit.

Your statutory rights.

This warranty is in addition to, and does not affect, your rights under the Consumer Rights Act 2015. For independent advice, visit citizensadvice.org.uk.

These warranty terms are governed by the law of England and Wales.