What your yard needs, before we arrive.
Our saunas and hot tubs are built to last decades. Getting them from the van to your garden takes ten minutes of preparation. This page is that preparation. Please read it over, tick the boxes, and then delivery day will be without drama - which is exactly what you want!
From order to first soak.
Delivery isn't a single day, it's a conversation that starts when you order and ends when the water is warm. Here's how every delivery runs, so you know what to expect and when.
We request a video access review
Within 48 hours of your order, you'll receive an email to request a short video walk-through of your access route. From there, our team agree a date, look over the route for guidance, and flag anything unusual before we leave. The video is not a site survey and access remains your responsibility.
Reminder email
You'll get an email reminder about your delivery - this is the exciting part!
Arrive, position, install
One or two-person crew. We carry the unit to site, set it level, connect water and power, and run a full pressure and power-on test with you before sign-off.
Handover and aftercare
15-minute walk-through on controls, water chemistry, and day-to-day care. Packaging is left on-site for you to recycle through your local council. Aftercare support continues for the life of the product.
What to have ready.
Clear route from kerb to site
Walk the path your tub or sauna will take from our lorry to its final spot. It travels on its side, so the width it needs is roughly the tub depth plus 5 cm. It must stay this clear on delivery day.
Side gate or access opening
The tub travels on its side, so the opening needs to be tall enough to clear it as well as wide enough. Measure the narrowest point: gates, archways, path pinches. Remove the gate if it is close.
No low branches or cables
We carry the tub in on its side, so it is tall going through. Check headroom along the entire route, including cables, washing lines, and tree canopies.
Turning room at tight corners
Sharp 90° turns — side passages into gardens, stair landings — need extra room for the product plus a trolley.
Level, load-bearing base ready
Concrete slab, patio, paver, or decking rated for the filled weight. No lawn, gravel, or uneven stone.
Electrician booked (if required)
Plug-and-play models use a weatherproof 13 A socket within reach of the lead supplied with the tub, typically 5 to 7 m depending on the model, and extension leads must not be used. Larger hot tubs and saunas need a dedicated 32 A supply, arranged before we arrive. On a 32 amp install your electrician fits an outdoor isolator switch at least 2 m from the tub, then runs the supply cable on from it and leaves the end unterminated and switched off for our engineer. Leave at least 7 m of cable past the isolator so it reaches the furthest corner of the tub. Spare cable is never a problem, we coil it away on the day. Cable that lands short means we cannot connect the tub.
Outside tap within 20 m
We fill hot tubs on delivery using your outside tap. Bring a hose if your tap is further than 20 m from the site.
Lorry parking within 30 m
A 7.5-tonne lorry with tail lift. Park within 30 m of your access point — or tell us in advance and we'll use a smaller vehicle. Only required if access is straightforward; skip this if you're arranging a HIAB lift.
HIAB crane booked (only if access is tight or swim spa)
If your garden can't be reached on foot — or if you've ordered a swim spa — you'll need to book a HIAB crane with a local company. We coordinate with them so they offload on the day and our team takes over for the install.
Measure the narrowest point, not the average.
Every delivery failure we've ever had comes down to one thing: a pinch-point no-one measured. A side passage that tapers past a drainpipe. A gate a few centimetres too narrow for the tub on its side. A low branch on the day that wasn't there when you ordered.
Take a tape measure along the whole route - from kerb to final site - and check each of the numbers below at every point. When in doubt, send us photos and we will talk it through with you.
Who brings what.
A delivery runs smoothly when both sides know their job. The install team brings the equipment, the skill, and the installation. Your side is the site - ready, reachable, and powered.
The crew, the kit, the install.
-
01One or two-person delivery crewDBS-checked, uniformed, with your order manifest.
-
02Specialist equipmentSpa-dolly, sack trucks, ramps, tail-lift lorry.
-
03Positioning and levellingLaser level, shims for patios up to 15 mm out.
-
04First fill and power-onWater in, chemistry starter dosed, full pressure and power-on test before we sign off.
-
05WalkthroughControls, chemistry, maintenance rhythm. Questions answered.
-
06HIAB coordinationIf your access needs a crane, we'll work alongside your local HIAB operator on the day so offload and install happen seamlessly.
A clear route and a ready site.
-
01A cleared, measured access routeCars moved, bins moved, toys and plant pots cleared.
-
02A level, load-bearing baseConcrete, paver, or rated decking — ready and set. Not lawn.
-
03Electrical supply at the site13 A socket within reach of the lead supplied with the tub (no extension leads), or a dedicated 32 A supply with at least 7 m of cable left past the isolator.
-
04Outside tap with a hoseOurs is 20 m — yours can be longer if needed.
-
05An adult on site for the window18+, named on the order, present for sign-off.
-
06Any permissions pre-agreedListed buildings, shared driveways, private roads — flagged in advance.
Three quick checks for a smooth delivery day.
We complete around 40 deliveries a week, and they run smoothly when these three things are checked in advance. A few minutes now keeps delivery day on track.
Gate posts set in concrete
The tub is carried in on its side, so a narrow gate is the usual pinch point. In 9 cases out of 10 we can lift the gate off its hinges in 15 minutes and re-hang after, but only if the posts are not set in concrete.
Side passage narrows midway
The path looks fine at the gate, then pinches past a drainpipe, meter box, or boiler flue. We cannot reposition these.
Base isn't rated for the load
A filled 6-person hot tub weighs 1,800 kg. Pre-2010 decking and uneven paving often can't take it. We'll spot this on arrival and cannot install on unsafe ground.
The ones you haven't asked yet.
Pulled from the 300-odd questions our ops team fields every week. If yours isn't here, drop us a message on WhatsApp or email and we'll come back to you the same day.