Video Walkthrough - The Wellness Yard

What to film

01 Start at the kerb Show where the delivery lorry will park.
02 Walk the full route Slow, steady pan. Any gates, steps, tight turns, low beams.
03 Measure narrow points Hold a tape measure (or your forearm) at the tightest gate or path.
04 End at the final position Show the pad or base, with something for scale.

Guidance only

Your video helps the team plan the lift, but not everything can be assessed from a video. It is not a site survey and does not confirm that your access is suitable, so making sure the route works remains your responsibility. If anything looks tight, measure it and tell us in the notes.

Technical

Horizontal (landscape) · MP4, MOV or WebM · up to 500MB · 60–90 seconds. If your phone records in 4K, switch to 1080p first (Settings › Camera) so the file stays small and uploads quickly.

We keep your video on file for 30 days after delivery, then automatically delete it.

Stuck? Email [email protected].

Order number e.g. TWY-10482

You'll find this on your order confirmation email, starting with "TWY-".

Access video(s) max 500MB per video

Drop your videos here

or browse from your device — you can pick more than one

MP4 · MOV · WebM

Anything we should know? optional

By submitting you confirm this video is of your property and can be shared with our delivery partners. The video is for guidance only: not everything can be assessed from a video, so it is not a site survey and access remains your responsibility.

Show us the route to where your hot tub, swim spa or sauna will live.

Thanks — we've got it.