Wellis Jupiter

Of course it depends on electric tariffs, but somewhere between £20–£40 per month on an economy tariff with the insulated cover on between sessions would be typical. The 32 A heater is efficient and the cover does most of the work overnight. Adding an Air Source Heat Pump with our bundle can drop those costs by roughly 75%. Same warm tub, a quarter of the electricity!

It depends which power option you pick. The 13 A plug-and-play setup runs from a standard outdoor socket; no electrician needed. The 32 A hard-wired setup is faster to recover heat and runs more efficiently, but needs a qualified electrician to install the dedicated circuit. Most owners go 32 A.

Anywhere flat, weight-bearing and within reach of the chosen power supply. Patio slabs, a poured concrete pad, or properly-built decking all work. Filled, the tub plus water sits between roughly 1.5 and 2.5 tonnes depending on the model, within the load capacity of any standard hard-landscaped surface. We send a site checklist before delivery.

Empty: 250–400 kg depending on size. Filled: roughly 1,500–2,500 kg with water and full bather load. That's the weight of a small car spread over the tub's footprint, so any standard concrete pad or properly-built deck handles it without modification. Crane lift is rare; the install team can almost always walk it in.

Every 3–4 months under normal household use. Drop a sanitiser tab in once a week, rinse the cartridge filter every 4–6 weeks. The filter pump handles most of the day-to-day; you're not running a swimming-pool chemical regimen.

The insulated cover is heavy enough to act as a physical deterrent and locks down with clips. Store with the cover on whenever the tub is unattended; same approach as a swimming pool. The internal heater and pumps are sealed and inaccessible from the bathing area.

Yes. This is what UK hot tubs are built for. The 32 A heater + insulated cover hold 39 °C through −5 °C ambient without straining. The freeze-protection cycle on the pumps prevents ice damage even during cold snaps. Most owners use the tub MORE in winter, not less.

On new tubs, parts are covered for 2 years with labour included in the first year, and the shell structure carries a 10-year warranty. On refurbished tubs it's a 90-day parts-and-labour warranty (extendable to 12 months for £395). Either way: we serviced it, we delivered it, and we're who you call if something goes wrong. Local-to-UK service, no offshore call centres.